|
MANAGEMENT SUPPORT SYSTEMS
Byte size learning skills course of 1 comprehensive
session
One way of considering how managers use
information is in terms of three levels, as professionals, experts, and
innovators.
As professionals, we use the information
available in the organisation, or gathered from outside, to perform our
duties responsibly by following accepted procedures. As experts, we use
information to enhance our understanding of how our business works. As
innovators, we use information to seek out future enterprising activities.
The professional is focussed on performing today’s task well and ensuring
that there will be few problems in the near term. The expert understands
the business sufficiently to see how processes can be improved
continually. The innovator combines business knowledge with knowledge of
the wider business context to identify new opportunities and anticipates
actions to counteract strategic threats. As you work through this course,
and Chapters 9 and 10 of our textbook, you will encounter technologies
that help managers be effective professionals, that enable managers to
become experts in their businesses, and that provide insights for
innovative managers to identify new business opportunities.
After completing this course, you should be
able to:
-
explain the role of management support
systems within managerial decision making
-
classify decisions in terms of structure
and type of control
-
identify the information channel that is
enhanced by a support system
-
outline the steps in the data life cycle
concept
-
describe the role of background knowledge
when interpreting information
-
compare on-line transaction processing
with on-line analytical processing
-
outline the managerial issues of managing
a knowledge network.
For this course, you will
need to either purchase or borrow the
textbook: Information Technology for Management: Making Connections
for Strategic Advantage (1999) Efraim Turban, Ephraim McLean, and
James Wetherbe, second edition, New York: John Wiley.
Course Content
Introduction
Objectives
Contents
- Management Support Systems
- What managers do
- Unstructured and structured
decisions
- Information Resources For
Managing
- On-line transaction processing
- On-line analytical processing
Tutor-marked Question Paper
Qualification:
Certificate of Completion in Management Support Systems |
