certificate in effective customer care

CERTIFICATE IN EFFECTIVE CUSTOMER CARE ASET LEVEL 2

Distance learning course of 8 modules

Who it’s Intended for

This programme has been written for all personnel across all industries, and is intended to give staff, supervisors and managers the essential knowledge required in offering the very best professional approach to customer service.

The Award

This programme is Accredited and Certificated by ASET as a level 2 Award.

Aims and Objectives

The programme will help learners to become more effective in offering customers a quality service. Where learners are looking to enhance career development, this programme provides the opportunity to examine parts of the job they are not currently involved with.

Syllabus:

Recognising Customers
Who are your customers / What should they expect?

The Importance of Exceptional Customer Care
Helping your organisation to meet its objectives/being the best / job satisfaction

Customer Care and Service Principles
Effective communication / Exceeding expectations / Assessing the quality of the service provided

Keeping Customers Informed
Giving information and advice / Checking the customers understanding of the information provided

Responding to Special Requests –
Collecting information about the customers needs / Communicating decisions to customers

Customer Service and Legislation
The laws that affect the service you provide/keeping customer service records / The need for confidentiality

Dealing with Customer Complaints
Understanding and acting to resolve complaints / Using complaints as an opportunity to develop customer relationships and make improvements

Handling Customers with Particular Needs
Types of individual needs / Responding to individual needs

Qualification: Effective Customer Care Certificate

Ł Cash Price	Ł Deposit	Ł Instalments	no. of payments
185	65	30	4

The total amount payable over the term's period, is no more than the total cash price of the course. (APR = 0%). Written quotations are available on request.

At the end of the course you will receive an award issued by Stonebridge Associated College. If however you would like to gain the full ASET accreditation for the course it will be necessary to complete one additional final examination, this examination can be done from home/work. The cost of gaining the full ASET accreditation will be a further Ł25.00 in addition to the price quoted above.

Or find out about the advantages of Optional Affordable Study Plans

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