certificate in call centre operations

CERTIFICATE IN CALL CENTRE OPERATIONS ASET LEVEL 2

Distance learning course of 8 modules

Who it’s Intended for

The Certificate in Call Centre Operations has been designed for individuals with roles and responsibilities in a customer enquiry and customer service context, specifically in a Call Centre work environment.

The Award

The programme is Accredited and Certificated by ASET as a Level 2 Award.

Aims and Objectives

This programme aims to provide a number of key skills which will contribute to an effective call centre. The programme also seeks to develop relationships within the workplace.

Syllabus:

Self Development
Workstation Familiarisation & IT Applications
Principles & Provision of Customer Service
Time Management
Communication Skills
Workplace Legislation
Working with Others
Planning Your Further Learning &Progression

Progression Potential

This programme supports progression to further training and development to NVQ Level 2 and 3 in Customer Service, and NVQ Level 2 and 3 in Supervisory Management.

Qualification: Call Centre Operations Certificate

Ł Cash Price	Ł Deposit	Ł Instalments	no. of payments
125	65	30	2

The total amount payable over the term's period, is no more than the total cash price of the course. (APR = 0%). Written quotations are available on request.

At the end of the course you will receive an award issued by Stonebridge Associated College. If however you would like to gain the full ASET accreditation for the course it will be necessary to complete one additional final examination, this examination can be done from home/work. The cost of gaining the full ASET accreditation will be a further Ł25.00 in addition to the price quoted above.

Or find out about the advantages of Optional Affordable Study Plans

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